IT Helpdesk Coordinator / Field Engineer
The Ocean Beach Hospital & Medical Clinics provide access to advanced imaging technology, Laboratory, MRI, CT scan, and Life Flight capabilities for major trauma transports. We have a strong network of primary care and sub-specialty providers on staff including a full-time Oncology Infusion program. The hospital works toward constantly improving its facilities and acquiring new technology to keep pace with the advances of health care and is currently in the process of implementing an Electronic Medical Records.
Information Technology is a critical component of organizational operations. The Helpdesk Coordinator/Field Engineer is responsible for ensuring the IT Department standards of customer service align with our Values of Excellence, Partnership, Integrity, and Compassion by acting as a liaison between the IT Department, Hospital and the patients, the general public, and the medical community. The Helpdesk Coordinator/Field Engineer is responsible for providing IT support services for the operations of our Hospital and two medical clinics. We are looking for a versatile helpdesk/field engineer that is not only technically competent but also excellent with customer support and communication.
Primary Duties and Responsibilities:
The person in this position will consult, troubleshoot and repair hardware / software via our helpdesk and throughout the hospital and clinic sites. You will maintain network infrastructure, resolve client system issues, recommend and implement solutions. You must have a solid working knowledge of all Windows OS’s and network technologies (VPN’s, Firewalls, Wireless, etc.); certifications are nice but not required. Experience in medical technology or EHR/EPM (Electronic Health Record/Enterprise Practice Management) systems is a plus. Customer service skills must be outstanding.
Approximately 90% of the after hours support will be handled remotely through our after-hours helpdesk staff. The person in this position will be needed occasionally for after-hours support, when the helpdesk requires eyes/hands-on assistance. This is a great opportunity for an individual who can work independently, take responsibility, well versed technically and has a strong desire to be part of an established IT organization.
Education/Minimum Qualifications: Associate degree in Computer Technology, preferred. Equivalent experience may be considered. Prefer a network or technology certification such as an MCSE from Microsoft, A+ or Net+ certification.
Experience: Prefer 1-3 years network experience. Must be able to consult, troubleshoot, and rebuild hardware and software. Working knowledge of Windows Operating Systems and network technologies. Hands on experience with installing and configuring networked PCs and printers. Knowledge and understanding of LAN/WAN concepts as well as VPN’S.
Please submit your resume, cover letter, job application and 3 reference to:
PO Box H
Ilwaco, WA 98624
Immediate Supervisor: Maxwell IT Helpdesk/ Chief Executive Officer
Shift: Typically day shift Monday through Friday. Must be flexible for special projects and occasional call.
Wage: $17.50 – $19.50 depending on experience
Location: Ocean Beach Hospital & Medical Clinics